Frequently Asked Questions
Terms & Conditions
WHAT YOU NEED TO KNOW
Are You licensed and insured?
Yes we are licensed and insured and fully qualified. Certificates are displayed in our shop
Do you sell all the aftercare products I’ll need?
Yes we strongly recommend you buy the products we recommend. If you use other products for aftercare we cannot guarantee the side affects which other products can cause and will not be liable for the healing process. We are within our rights to stop all further treatment if you do not follow our aftercare advise. After treatment you must use 100% pure Aloe Vera gel which you can buy from any chemist. We do recommend you buy our Tattoo laser aftercare balm which we sell for £7 which can be used after three days of the treatment. this will help with the healing process. If you have any questions please contact us
How old do you have to be to have laser / IPL treatment?
The law states you must be over 18 years old to have any form of laser treatment. You must bring valid ID with you to your appointment. Such as passport or driving license
How old do you have to be to have a piercing?
The legal age for body piercing without parent consent is 16 if you are under 16 a parent or guardian must be present. The legal age for nipple piercing is 18. Please bring ID with you, we will accept passport or driving license.
Can i bring a friend while im having a laser treatment?
No we do not recommend bringing a friend to the appointment. They will not be allowed in the room while treatment is in process. This is due to health and safety.
Do i need to pay a deposit?
When making an appointment for you 1st session of laser treatment we do require a non refundable deposit. Taking a deposit gives us security and gives us more assurance a client is serious about having the treatment. Deposits are non refundable! If you dont show up you will loose your deposit. If you cant make your appointment we do require 72 hours notice or you will loose your deposit. If you cancel in advance you dont loose your deposit. We will roll the deposit to your new appointment time. Please note you can only move your appointment once otherwise you will loose your deposit. We value our time and yours, please give us as much notice as possible.When a customer is having multiple sessions, we will roll the deposit to each appointment and it comes off the last appointment cost.Deposits can be paid by cash or by paypal.If you cancel future sessions unfortunately as stated above deposits are non refundable however we can issue you a gift voucher refund.
Does laser treatment hurt?
Every body has different pain levels but most people compare it to being flicked by an elastic band
How often are laser treatments carried out?
Our recommendation is to schedule in 6 week intervals. Your body needs time to break down the tattoo ink pigments after each laser treatment. This is a slow process as your body does all the hard work after each session
How long does each session take?
The sessions will take on average 5 - 30 minutes. Longer sessions can cause trauma on the skin. We recommend multiple sessions for large tattoos. Theses sessions will need to be 6-8 weeks apart, sometimes longer depending on how your skin reacts to treatment. Tattoo laser removal is a long process and we will not book sessions less than six weeks apart. We need to leave time for the ink to break down and for your body is dispose of it.
Does laser treatment cause scarring?
Although there is a risk of scarring with any laser, in most cases, scarring is not a significant risk to tattoo removal with the system we use which is the ND YAG Laser. Tattoo removal has become associated with scarring because the first ever laser used for tattoo removal were very aggressive and carried a very high risk of scarring. The ND YAG laser that we use does not heat the surrounding skin significantly and the risk of scarring is much reduced. The risk of scarring is mainly associated with a genetic pre-disposition to forming scar tissue. To reduce the risk, we carry out an extensive medical evaluation to identify high risk clients.
What will my skin look like after each session?
After each session your skin will most likely be red and feel like it has mild sunburn. There may also be some bruising. After a couple of days you will notice small scabs on the area. This is all completely normal. After each treatment you will be given detailed instructions on how to care for your treated area. Any questions or concerns please contact us straight away
Why is there a consultation fee and what does that include?
When you book for a consultation we will require a £20 non refundable payment. This payment includes a consultation of the area, assessment, medical registration forms and patch test (if required)
Taking a consultation fee gives us security and gives us more assurance a client is serious about having the treatment.
Do you offer payment plans?
Yes we offer interest free payment plans on all block book sessions of 6. Our payment plans are though Klara. You will still receive 30% discount as well for all block book sessions.
I have been told by my GP that i have to go on medication which is photo sensitive. What happens to my deposit or block book sessions?
Unfortunately deposits and block book sessions are non refundable. However we will keep a record on file till you are well enough to start treatment again. If its longer than a year we can offer a gift voucher refund to be used on any of our services
If you have took any medication by your GP or over the counter tablets or creams (including ibuprofen, flu medicines, antibiotics, antihistamines, steroid crams ect) in the past 30 days you must let us know ASAP as they maybe photosensitive and we cannot carry out treatments for your safety.
Please note if you fail to inform us about any medication you have took before your appointment will result to loss of deposit. If you have block booked sessions you will be liable to pay a £30 cancellation fee.
Ive found out i'm pregnant, can i still have laser or IPL treatments?
Unfortunately not however we will keep your deposit / block book sessions on file till after your baby is born. Please note treatments can only start again once breastfeeding has stopped.
What if i cant make my appointment or forget to show up?
If you cant make the apointment we require at least 72 hours notice by email or in person or you will loose your deposit. If you dont show up, you will loose your deposit and we will require another one to book back in. Please note you can only move the appointment once otherwise your deposit will be lost.
If you have block booked sessions you will either forfeit the session or liable to pay a £30 cancellation fee. If you cancel in advance you don't loose the appointment, we will roll the session to your new appointment time.
please note appointments can only be moved once otherwise you will be liable to pay a cancellation fee